Base
Managed
Additional Services

Choose us as your trusted partner to meet your comprehensive operational needs

M.C. Dean’s Managed Services supports your organizations’ mission critical system reliability and maintenance needs. Authorized and certified in all leading manufacturer systems, we deliver highly responsive corrective and preventive maintenance of major facility systems.

Available Service Offerings


Managed Services are available with a range of features and enhancements to meet your organization’s unique needs. Choose from a variety of solutions, including proactive monitoring, system hardening, efficient ticketing, and scalable cloud solutions all bundled together for comprehensive, seamless support.

Base Managed

Base

Provides essential, reliable support, including 24/7 helpdesk assistance, system monitoring, and proactive maintenance to ensure your systems run smoothly and efficiently. Available upon request for tailored support to fit your specific needs.

Global Service Technicians
Our team of certified, highly skilled technicians is available at global, national, and local levels, providing expert installation, repair, and maintenance wherever you need it.
Tier 1 Helpdesk
Access to 24X365 assistance for immediate support via phone, email, or chat, to quickly resolve issues related to electronic security system (ESS) applications, troubleshooting, and access to support resources, such as how-to videos, vendor documentation, and knowledge base articles.
Tier 2 and 3 Experts
Escalation to our Tier 2 technical specialists and systems administrators for advanced troubleshooting and technical support for system faults, performance issues, and application problems. Tier 3 engineering support provides specialized troubleshooting and rapid solution development to address the most complex ESS software, hardware, and integration issues.
Tier 4 Support
Our certified technical specialists and engineers leverage years of experience and work directly with OEM partners to address deep technical issues that require manufacturer engagement.
InfraLink Mobile Application
Monitor and engage with service request tickets for repairs and preventative maintenance directly from your mobile device with InfraLink, keeping you informed about maintenance activities, service ticket status, and system performance.
Dedicated Enterprise Manager
Your direct point of contact for seamless communication and personalized service.
Fixed Rates
Service contract rates are automatically applied to invoices, providing transparency and predictable costs.
Moves & Adds
Efficient handling of moves, adds, changes to equipment and system programming.

Managed

Gain access to advanced technical support, cloud solutions, lifecycle management, and tailored service agreements, providing comprehensive care and optimization for your systems and operations. This service is available through an annual contract, ensuring ongoing support and proactive system management.

Remote Access Operations Support
Enable proactive system monitoring and remote troubleshooting capabilities, ensuring rapid resolution and efficient support. This allows us to address your operational needs quickly and efficiently.
Proactive Monitoring & Response
Conduct regular system checkups and proactive maintenance using InfraLink agents, ensuring optimal performance and early problem detection to mitigate system failures and minimize user disruption.
Service Level Agreements (SLAs)
Guarantee worry-free operations and high availability of your systems with our SLAs, ensuring tailored response times and repair commitments to meet your specific operational needs.
Configuration Management
Maintain a systems inventory, including As-Built drawings, which as readily accessible through InfraLink’s mobile and web applications.
Change & Release Management
Leverage our lab-as-a-service as a digital twin for your operations to test software patches, upgrades, refreshes, and system configuration changes, before they’re applied to production systems, ensuring predictable changes and maintaining high availability of your critical systems.
Firm Fixed Price Options
Benefit from predictable, cost-effective pricing for all service requests, making it easier to manage your budget while receiving reliable support.
System Hardening
Protect your operational support technology (OST) equipment and information technology (IT) infrastructure by hardening it to meet vendor security guidelines, best practices, or meet regulatory/compliance requirements.

Additional Services


Cutting-edge technology solutions, custom integrations, cybersecurity management, and dedicated support, offering specialized resources to elevate your system performance and security. We build long-term partnerships to provide ongoing, tailored services that continuously enhance your operations and adapt to your evolving needs.

Installation Projects

End-to-end management of installation projects, from new sites to system enhancements, ensuring smooth implementation and quality completion for smooth adoption and immediate operational needs.
Cloud Transition
Seamlessly migrate your on-premise systems to the cloud, offering hybrid and full Infrastructure as a Service (IAAS) solutions designed for cybersecurity risk mitigation. Our resilient architectures and scalable management ensure smooth transitions while maintaining regulatory compliance.
Labs-as-a-Service
Our Labs-as-a-Service allow you to get hands on with the cutting-edge physical security solutions, technology, and system features through dedicated virtual and physical environments.
Custom Software Solutions & Integration
Integrate your enterprise systems seamlessly to address unique business needs, while developing and maintaining your ESS and OST using APIs for real-time monitoring and control.
Equipment Sparing
Manage critical spare parts and bench stock with precision, tracking inventory, logistics, and procurement seamlessly within InfraLink. This proactive approach minimizes downtime and ensures rapid recovery when needed.
Cybersecurity Continuous Monitoring
Comprehensive, end-to-end protection for your physical, operational, and IT infrastructure, including continuous monitoring, system hardening, compliance, and vulnerability management; safeguarding against constantly emerging threats and vulnerabilities.
System Training & User Adoption
Drive successful system adoption and improve user proficiency by providing in-depth user and system administration training, ensuring a smooth transition and effective utilization of new tools.
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