Choose us as your one-stop shop to meet your operational needs and capabilities

M.C. Dean’s Managed Service supports commercial and government organizations’ mission critical system reliability and maintenance needs. Authorized and certified in all leading manufacturer systems, we deliver highly responsive corrective and preventive maintenance of major facility systems.

Customer Benefits

 

24x7x365 Rapid Response

Benefit from a 24x7x365 helpdesk, account manager, and service operation manager who respond to service and maintenance requests with qualified technicians that service all your facility systems and locations.

Maintenance Management

Assign corrective maintenance, repairs, warranty, and routine preventive tasks to M.C. Dean through our automated maintenance system InfraLink®, freeing up your resources to focus on core business functions.

Nationwide Technicians

Receive trained and certified security and facility technicians around-the-clock to resolve emergency problems, capacity problems, or performance issues, ensuring reliable and continuous operations.

Simplified Pricing

Managed services offer you simplified pricing, pre-negotiated cost-effective rates, automated onsite time tracking and invoicing all through a web-based InfraLink® interface for seamless operations and account management.

Trusted Operations Partner

Leverage M.C. Dean’s expertise as a trusted, certified, and authorized original equipment manufacturer (OEM) integrator, offering deep knowledge across systems, manufacturers, and geographical locations.

Available Service Features

Managed services are available with a range of features and enhancements to meet your organization’s unique needs. Select proactive monitoring, efficient ticketing and invoicing systems, and cloud solutions in a comprehensive bundle.

Helpdesk: Phone-based system application and configuration support to optimize your system performance with technician and specialist dispatch support
Service Level Agreements (SLA): Guaranteed onsite response times tailored to your location (4, 24, 48 hours), ensuring rapid resolution of issues
InfraLink® Service Management: Streamlined service request operations, efficient work ticket assignment, customer sign-off processes, service level agreement (SLA) adherence, performance dashboard, reporting, hours tracking, rates, and invoicing through our integrated InfraLink® system
Cloud Solutions: Installation, integration, and operation of OEM mission critical systems in customer environments, including hybrid cloud solutions for flexibility and scalability
Remote Support: Remote system administration configuration support and troubleshooting for efficient operations
Proactive Monitoring: Central fault and performance monitoring of security, IT, and cyber systems through web APIs for early detection of health, changes, failures, and alarms, supported by a proactive ticketing system
Onsite Experts: Expert system-level troubleshooting and recovery remote or on-site, including manufacturer escalations for complex issues
Centralized Supply Management: Central storage and management of spare equipment to minimize downtime and ensure uninterrupted operations
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